Orders, Shipping & Returns

Covid-19 UPDATE 10/06/2020

Everying is pretty much back to normal, there are a couple of products that are out of stock at the moment, these are the thermometers and small Lena Cups. 

The couriers are still a bit busy, so orders are being dispatched twice a week on Mondays and Thursdays. International orders are dispatched the day after the order was placed.

If you have any questions, please do not hesitate to get in touch.

    Orders

    Orders are processed during normal business hours (Mon-Fri, 9-5).  If your order is received during the weekend, it will dispatched first thing on Monday morning.  All prices and payments are in $NZ dollars.

    Shipping

    All orders are shipped in discreet packaging; customs clearance forms for international customers do not mention anything about menstruation or lubricant.

    New Zealand Orders

    NZ orders are sent either via courier (orders to PO Boxes are sent via NZ Post); North Island - next business day delivery, South Island - 2 day delivery.  Please allow an additional day or two for rural delivery and PO Boxes.

    • Nationwide Courier  - $5
    • Rural Delivery - $10.00

    You will be sent a tracking ID for your order when it is dispatched.

    International Orders

    Orders are sent via International Air, 3-10 days.*

    • Australia - $12
    • Pacific Islands - $15

    There is no tracking available for these orders*, however they are insured up to the value of $250 NZ Dollars.  Please get in touch if your order has not arrived after 14 days.

    *A tracked service is available for orders to Australia.

    Returns

    If you are not happy with your purchase, please contact us within 30 days to inquire about a return / exchange / refund.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned:

    • Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
    • Sanitary goods, like tampons, pads and cups.
    • Gift cards 
    • Downloadable software products 
    • Some health and personal care items

    To complete your return, please send receipt or proof of purchase, to Chantelle at chantelle@myfertility.co.nz, and you will be advised what to do with the item.

    Please do not send your purchase back to the manufacturer.

    Refunds
    If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

    Exchanges 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chantelle@myfertility.co.nz to arrange the exchange.