Orders, Shipping & Returns
COVID LEVEL 4 UPDATE
My Fertility is listed as an essential services provider, at this stage the courier is still coming to collect orders, however you may experience a delivery delay. To reduce demand on the system, orders will be dispatched Mondays, Wednesdays and Fridays.
Orders are processed during normal business hours (Mon-Fri, 9-5). If your order is received during the weekend, it will dispatched first thing on Monday morning. All prices and payments are in $NZ dollars.
All orders are shipped in discreet packaging; customs clearance forms for international customers do not mention anything about menstruation or lubricant.
New Zealand Orders
NZ orders are sent either via courier (orders to PO Boxes are sent via NZ Post); North Island - next business day delivery, South Island - 2 day delivery. Please allow an additional day or two for rural delivery and PO Boxes.
- Nationwide Courier - $6
- Nationwide compostable packaging - $7.50
You will be sent a tracking ID for your order when it is dispatched.
Orders are sent via NZ Post:
- Australia - $18
Even though this option is not tracked, they are insured up to the value of $250 NZ Dollars. Please get in touch if your order has not arrived after 14 days.
- Australia Tracked - $28
Note - there are still some delays with shipping from NZ to Australia.
If you are not happy with your purchase, please contact us within 30 days to inquire about a return / exchange / refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
- Sanitary goods, like tampons, pads and cups.
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, please send receipt or proof of purchase, to Chantelle at email@example.com, and you will be advised what to do with the item.
Please do not send your purchase back to the manufacturer.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to arrange the exchange.